At Buzo Puppy Center, we strive to ensure customer satisfaction while maintaining the highest standards of animal care and product quality.

1. Puppy Sales

• All puppy bookings and sales are final.
• Once a puppy is booked or purchased, no return or refund will be accepted.
• We ensure that puppies are healthy at the time of handover. Customers are advised to check the puppy carefully before completing the purchase.
• Any health concerns after purchase will be the responsibility of the buyer, unless otherwise agreed at the time of sale.

2. Pet Products (Food, Toys, Clothing, Accessories)

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Customers must report the issue within 24–48 hours of receiving the product with proper proof (photos/video).
• The product must be unused and in its original packaging to be eligible for return.

3. Refund Process

• Once the returned product is received and verified, the refund will be processed within 5–7 working days.
• Refunds will be issued via the original payment method or as store credit, depending on the situation.

4. Non-Returnable Items

• Opened or used pet food
• Used pet clothing or accessories
• Products damaged due to misuse or improper handling

5. Cancellation Policy

• Orders for pet products can only be canceled before dispatch.
• Puppy bookings cannot be canceled once confirmed, and advance payments are non-refundable.

6. Company Rights
Buzo Puppy Center reserves the right to refuse any return or refund request if it does not meet the above conditions.